Stable Audio support

Useful answers, without another account.

Review the common topics below. If you still need help, compose a private email from your own mail app and include only the information needed to investigate the issue.

Purchases and access

Restore purchases in the Premium screen. Apple manages billing, renewal, cancellation, and refunds. Deleting your Stable Audio data does not cancel a subscription.

Music Credits

There is no daily limit. Plan allowances can be used at any time in their billing period, while separately purchased credit packs do not expire.

Generation issues

Include the selected model, workflow, duration, output format, and Generation Record ID. Do not send API keys, payment details, or unnecessary source audio.

Vocals and lyrics

Use an available Lyria model for structured vocals and custom lyrics. Stability models may create vocal textures but do not guarantee exact words.

Voice Studio

Record or import a vocal for a local studio mix, or explicitly choose AI analysis to transcribe the words and detect your musical delivery, tempo, and style. Review the editable draft, then choose an available vocal model. The AI song uses a new vocalist and does not preserve or clone your recorded voice. The analysis cost is shown before you start; the reserved credits are captured for a usable analysis and released if analysis fails.

Voice analysis privacy

The analysis copy is a temporary mono WAV limited to five minutes and 30 MB. It is deleted from upload storage and Google Files after analysis. Local mixing remains on your device when you do not choose AI analysis.

Photo references

With Lyria 3.5, you may add selected images to guide your music. Only the images you explicitly choose are sent through our secure backend to Google. Photo references are optional, and you must have permission to use them.

Source audio

Upload only MP3 or WAV audio you own or are authorised to transform. Streaming pages, DRM-protected media, and YouTube, Spotify, or Apple Music links are not supported.

Prompt correction

Improve with AI fixes only necessary grammar, sentence, logic, or consistency issues and translates supported prompts to English without adding creative details. This text-only processing uses OpenAI; audio is never sent to OpenAI.

Downloads and records

Ready results can be replayed and downloaded in their original MP3 or WAV format. The Generation Provenance Record is factual documentation, not a licence certificate.

Notifications and privacy

Completion alerts, twice-weekly inspiration reminders, and Analytics & Diagnostics are optional controls. They can be changed in Stable Audio Settings or iOS Settings.

Advertising removed

Version 1.3 and later have no ads, advertising identifiers, or cross-app tracking. The rewarded-ad trial has ended and new sessions are disabled for earlier versions too. Music Credits already earned remain available. Update the app to remove its old advertising components.

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